Terms & conditions

These Terms and Conditions (28/04/2011)

We've tried to keep our Terms and Conditions as clear as possible, and give you all the information we can (but not too much) about your online transactions so that you completely understand the whole process, from order to download and beyond. It's really important to us that your online shopping experience meets expectations, so please spend a few minutes and read on. You'll need to accept our T's & C's every time you make a purchase - they might change from time to time, so do check the date at the top of the page.

Our Contract after you have Ordered

Firstly, don't panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment.

Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price or description of a product you have ordered). In this instance we may have to cancel your order at any time up to the point you commence the download of the product(s), even if you have received your Receipt email, and you will receive a full refund of any charges already paid.

Prices and Payments

As you would expect, all our prices are in UK pounds. The total cost of your order will be the price of the products you order. You'll see these in your Shopping Basket before you submit an order. Payment is deducted by our partner, Ztorm, once an order is submitted and will appear as "Ztorm AB" on your credit/debit card statement.
When deciding whether to accept your order we and Ztorm may use certain information about you, including any received from our identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.

Restrictions - Age Requirements and Limits on Orders

Some of our products have a minimum age requirement and by ordering you are confirming that you are of the required age. Your age will be checked using our age verification partner.

Faulty Goods

Where you have a query, or if the product you have downloaded has a problem, please contact Ztorm's Helpdesk here. Ztorm will aim to respond to your query within 24 hours of receipt during working hours of 8.00am to 4.00pm, Monday to Friday. Outside of these hours, please contact our Customer Service Centre on 0844 5610000.

We do not cover faults caused by accident, neglect or misuse.

Right to Cancel

You have the right to withdraw from the transaction without charge and without giving any reason until download of the product has started. The services commence immediately when you begin to download a product and you will not have a right to withdraw from a transaction or cancel your contract once the download commences unless you have received an unacceptably poor download. If this happens, you must tell us as soon as possible (and in any event within 21 days) by contacting Ztorm's Helpdesk here. Ztorm will aim to respond to your query within 24 hours of receipt, during working hours of 8.00am to 4.00pm, Monday to Friday. Outside of these hours, please contact our Customer Service Centre on 0844 5610000 and if the poor download is caused by us or Ztorm and cannot be resolved, a refund may be provided.

If a product becomes unavailable following a transaction but prior to download, your sole remedy is likely to be limited to a refund of the price paid for the unavailable product. If technical problems prevent or unreasonably delay delivery of the product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by us or Ztorm.

Refunds will not be provided under any other circumstances. Please read the system requirements very carefully before making any purchases.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CONSUMER DIRECT.

Use of the Products

Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use.

You agree that the products are provided to you by way of a licence only, and that any other use of the products may constitute a copyright infringement. We reserve the right to modify the usage rules for future purchases on the website at any time. However, such changes will not apply to products that you have already purchased. In the event that you refuse to accept the new usage rules, you will no longer be able to acquire products from the website.

Pre-Orders

By pre-ordering products, you are authorising us and/or Ztorm to automatically charge your account and download the product when it becomes available. You may cancel your pre-order prior to the time the item becomes available.

Electronic Contracting

Your use of the website includes the ability to enter into agreements and/or to make transactions electronically. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by and to pay for such agreements and transactions. Your agreement and intent to be bound by electronic submissions applies to all records relating to all transactions you enter into on this site, including notices of cancellation, policies, contracts and applications. In order to access and retain your electronic records, you may be required to have certain hardware and software, which are your sole responsibility.

We are not responsible for typographical errors.

Objectionable Material

You understand that by using the website and purchasing the products, you may encounter material that you may deem to be offensive, indecent, or objectionable, and that such content may or may not be identified as having explicit material. Nevertheless, you agree to use the website at your sole risk and we shall have no liability to you for material that may be found to be offensive, indecent, or objectionable. Product types and descriptions are provided for convenience, and you agree that we do not guarantee their accuracy.

Requirements for use of the Website

The website is available for individuals aged 12 years or older. If you are 12 or older but under the age of 18, you should review this Agreement with your parent or guardian to make sure that you and your parent or guardian understand it.

The website is available to you only in the United Kingdom. You agree not to use or attempt to use the website from outside this location. We and Ztorm may use technologies to verify your compliance.

This Website

We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

General

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.

Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant time.

These terms and conditions only cover the PC World, Dixons and Currys digital download websites. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

PC World, Dixons and Currys are trading names of DSG Retail Limited, Maylands Avenue, Hemel Hempstead, Hertfordshire HP2 7TG, registered in England No. 504877, VAT No. 226 659 933.